Quality Assurance

“I like to cook in my kitchen.  I help by peeling potatoes and other vegetables like carrots.  I know where everything is in my kitchen.” 

 

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“I like going to Poole Together Club on a Friday evening with my friends.  I like going to the pub for a drink and I like going out for lunch. 
I like going to concerts and wrestling at the Pavilion and BIC.” 

 

 

“I see how much my sister loves the staff and see how comfortable and content she is.” 

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“Very well lead, could not ask for better Management.” 

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“So kind to my sister, so caring.  I love how they communicate with her so kindly.” 

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“Staff are always very welcoming and positive, I find them capable, empathetic and easy to

approach.” 

 

 

“I always see such care and attention.  It’s in the small things, the communication and the manner with the clients.” 

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“I like the fact that the Pines really make an effort to get to know our clients and respond to their needs.” 

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“Very professional staff who are aware of their responsibilities and processes to keep service users safe.”