Quality Assurance
Each year we ask from feedback from peoples circle of support and more importantly the service users themselves.
“The staff always help me with taking care of myself and my home.”
“I like to cook in my kitchen. I help by peeling potatoes and other vegetables like carrots. I know where everything is in my kitchen.”
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“I like going to Poole Together Club on a Friday evening with my friends. I like going to the pub for a drink and I like going out for lunch.
I like going to concerts and wrestling at the Pavilion and BIC.”
“I see how much my sister loves the staff and see how comfortable and content she is.”
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“Very well lead, could not ask for better Management.”
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“So kind to my sister, so caring. I love how they communicate with her so kindly.”
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“Staff are always very welcoming and positive, I find them capable, empathetic and easy to
approach.”
“I always see such care and attention. It’s in the small things, the communication and the manner with the clients.”
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“I like the fact that the Pines really make an effort to get to know our clients and respond to their needs.”
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“Very professional staff who are aware of their responsibilities and processes to keep service users safe.”